I had a pleasant surprise when I reached home today. Just last week, my inspired determination to assemble my Sisters of Battle Exorcist Tank came to a standstill when I discovered I had a part that didn't fit.
So, I wrote to Games Workshop US over the weekend and after checking details for two days, they replied - "sure, no problem, we'll send a replacement" on Thursday last week.
Today, I had found this when I reached home:
Okay, I was impressed by the quick delivery to me and the (expensive!) use of Fedex But, imagine my surprise when I actually picked up the box and it rattled. My jaw dropped when I opened it and found this:
Yes, that's a whole set of kit for a brand new Exorcist tank. Wow! I ask for a part and they send me a tank! If GW is in a fix over its financials at the moment, it touches me greatly that they aren't being miserly over customer service. Not only does their customer service guy John Spencer deserve a raise, I think the whole company's just reinforced to me just what a great company they are.
Kudos GW! You've won this customer for life.
Monday, July 21, 2008
Best customer service ever!
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7 comments:
and that is actually pretty standard customer service practice in US!
The legendary support.
yc
@KY: Not really, they would have resent me the defective part like last time, and with other companies. I think they went the extra mile this time.
@yclian: Yeah! Wishing Malaysian companies took a leaf out of this.
Malaysia can't do it. You know why? We would have abused it. I don't think we have the correct mentality yet to be able to handle this kind of customer service.
Anyhow, i had an experience in office whereby i ordered the breakfast set via McD delivery, when it came, turns out my burger is only a bun...they forgot to include the meat patty...-.-* My boss saw it and was like, lets call them and complain and tell them all the burgers no meat as it was a group order, bout 8 of us. See what i mean? LOL
Hmmm even our post laju sucks, let alone the rest of the service industries in Malaysia. Even if there are excelent service here, it's only a handful and most of the time its not bein recognized... poor thang...
@dillon: You're right. It's the Malaysian mentality that makes simple consumer rights like return policies untenable.
@balqiz: Yups, hear you.
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