I had a pleasant surprise when I reached home today. Just last week, my inspired determination to assemble my Sisters of Battle Exorcist Tank came to a standstill when I discovered I had a part that didn't fit.
So, I wrote to Games Workshop US over the weekend and after checking details for two days, they replied - "sure, no problem, we'll send a replacement" on Thursday last week.
Today, I had found this when I reached home:
Okay, I was impressed by the quick delivery to me and the (expensive!) use of Fedex But, imagine my surprise when I actually picked up the box and it rattled. My jaw dropped when I opened it and found this:
Yes, that's a whole set of kit for a brand new Exorcist tank. Wow! I ask for a part and they send me a tank! If GW is in a fix over its financials at the moment, it touches me greatly that they aren't being miserly over customer service. Not only does their customer service guy John Spencer deserve a raise, I think the whole company's just reinforced to me just what a great company they are.
Kudos GW! You've won this customer for life.
Monday, July 21, 2008
Best customer service ever!
Thursday, July 17, 2008
Triple dose of Warhammer 40K goodness
It's been a while since I've blogged about Warhammer 40,000, so today's three good things for you to enjoy.
1) Dawn of War II Video out
If you even remotely enjoyed Dawn of War (quite possibly the best Warhammer 40K game to date, ever), then you need to check this out. It's quite the awesome video of what's to come in the gnarly sequel.
In case you missed the link, here it is again.
2) Games Workshop Design Studio podcast!
I'm especially pleased with this. I listen personally to a glut of good gaming and tech podcast on a daily / weekly basis and I'm quite pleased that Games Workshop has decided to embrace the social and be a lot more open with the thinking behind the games.
The first episode is pretty good with Alessio Cavatore talking about 5th Edition and what he was thinking when he was designing the thing. Kudos to Games Workshop, a very good PR move indeed.
Grab it here.
3) My Eldar Avatar
Here's my latest (un-finished) painting project. It's got about a week's worth of painting on it (whenever I can squeeze a bit of time) and I'm pretty pleased with the layering and blending on it. My best so far.
The technique I used was pretty simple, just watered down Scab Red to wash over the black undercoat and then progressive layering with 50-50 mixes all the way up to Blood Red. I'll post the finish pic once I finally get around to finishing it.
