Debunking the FUD on Mobile Number Portability

Yes, you can now switch to DiGi and still keep your 012 (Maxis) number. Or vice-versa. And no, it will not incur extra charges or hidden cost to your subscription package.

I'm writing this because so many people have asked me and come to me with the impression that switching from your DiGi line to Maxis will make all your calls out and receiving calls more expensive.



Well, here's the good news. No it doesn't. Mobile Number Portability in the simplest terms means that mobile phone number prefixes (012, 016, 019 etc.) are no longer tied to specific telcos. So, you could subscribe to Maxis and keep your 019 number for example. Similarly, you can be on DiGi with a 012 number.

Then why do people say, or you read in the newspapers, that it may cost your friends more to call you if you switch telcos using MNP?

Here's the scenario to explain:

Let's say you and your friend are both currently on Maxis. Calls between Maxis numbers are RM 0.12 per minute (for ValuePlus50) so that's the rate you currently enjoy. One day, you decided to switch to DiGi but through MNP, keep your 012XXXXXXX number. After you've switched, your friend who's still on Maxis calls you and starts getting charged RM 0.18 per minute because you are no longer a Maxis subscriber even though you have a 012 number. This is exactly the same as if you had switched to DiGi, taken a 016 number and he was calling you.

Likewise, if you had switched to DiGi but maintained your 012 number, you will get the better rate for calling other DiGi subscribers (not necessarily 016 only anymore) but will no longer get the lower rate for calling Maxis customers even though you have a "012" number.

Makes sense?

I guess for some time, there will be some fear, uncertainty and doubt over this whole MNP thing, but it really doesn't cost you more to switch providers. And that's the important part, because it means we have that little bit more of power to choose the better service provider without fear of losing our cherished mobile numbers.

So, I say, go forth and let the switching begin!